SG
Stuart G
1 reviews | Active since Dec 2011
26 May 2015, 19:45
Non Existent Call center
I have tried many times to contact the MTN call center 808/*** over the past months<br> <br> I have never had any luck<br> <br> I have always had to find a store to address my issues.<br> <br> Tried again today call enter is closed for some reason<br> <br> This is a putrid service why dont you just say you dont have a customer care process
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Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 10:16Hello 2T2,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that our call centers and some of the stores are unavailable due to strike. But we will assist the best way we can should you have any urgent queries that need out attention.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that our call centers and some of the stores are unavailable due to strike. But we will assist the best way we can should you have any urgent queries that need out attention.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 10:16
Official
Hello 2T2,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that our call centers and some of the stores are unavailable due to strike. But we will assist the best way we can should you have any urgent queries that need out attention.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that our call centers and some of the stores are unavailable due to strike. But we will assist the best way we can should you have any urgent queries that need out attention.
Rest assured, it is not our intention to displease you.
Regards
REQ:***
Best regards,