1 reviews | Active since Sept 2016
Non-existent assistance regarding subscription services cancellations
<p>My friend and I have now declined almost 500 subscription services on her MTN topup contract in the past 2 months. When phoning customer services we were told to do such by dialing *141*5# and decline all subscriptions. Having done that, within an hour numorous subsciptions reappear and continue using her airtime. When visiting a MTN store, no assistance couldbe given. Sick and tired of non-existent assistance.</p>
Good day Madri van der Sandt,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the caller tunez have been cancelled. Please note that you may also dial *123*10# Ok to cancel caller tunez.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Madri van der Sandt,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the caller tunez have been cancelled. Please note that you may also dial *123*10# Ok to cancel caller tunez.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********