1 reviews | Active since Jun 2016
Non existent account in Arrears....
I was in the process of getting a contract phone with MTN in Dec 2017, I went to the store and requested to cancel the application which the lady confirmed it was done however on the following month R500 was deducted from my bank account. When I inquired about it I was told it would be returned to my account the next month which it never did. Today(02 Oct 2018) I went back to get a contract phone but was told that my account is in arrears which was very surprising. Someone help?
Good day Kay,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we tried to contact you this morning to no avail.
A request has been sent to the credit bureaus to remove the payment profile on your name.
Please note that you will also be refunded for the amount that was debited on your account.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Good day Kay,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we tried to contact you this morning to no avail.
A request has been sent to the credit bureaus to remove the payment profile on your name.
Please note that you will also be refunded for the amount that was debited on your account.
Warm Regards,
Zanele Mazibuko
Complaints Management team