NON EXISTEND COMMUNICATION & CLIENT CARE

REFERENCE *** My case started with a phone call +-1April2019 for an upgrade and has now escalated to ***** & Risk Department. My contract expired 20th April 2019. A request to convert to prepaid were unsuccessful as an upgrade was done to 22 March 2021.

I have not received a new upgrade cellphone, I haven't signed any documents to confirm I have received a new handset., BUT they persist on charging me for an upgrade.

Several Twitters DMs resulted in no positive responses and an email response from MTN 'recipients mail box full'.

I eventually submit a document on 29 August 2019 stating cause of events, upon further enquiries on 31October2019 learned it hadn't been submitted by Tshepo Malingu and Matilda Dlamini. I was assured my case will be escalated. 14 days later, 15 November 2019 advised I have to be sent in a PDF format. Please send them to ***.~ NM I have resubmitted in the required PDF format...now still waiting. In the meantime, I'm getting phone calls on my new cell phone, sms's and emails from VVM Debt Collectors to settle an overdue account.