NON EXISTANT SERVICE / LACK OF RESPONSE

WE RECEIVED OUR APRIL STATEMENT, ONLY TO DISCOVER THAT ONE OF OUR CELL NUMBERS HAD A BILL OF R9004.00, A RATHER SUBSTANTIAL JUMP FROM THE PREVIOUS MONTH AND MONTHS PRIOR TO THAT, THE BILL HAVING BEEN AN AVERAGE OF R3400.00 PER MONTH.<br> WE SENT THE FIRST REQUEST ON 05/05/2015 FOR AN ITEMISED BILL AND EXPLANATION OF THIS CHARGE, TO WHICH I RECEIVED NO REPLY. AFTER NUMEROUS EMAILS AND TELEPHONE CALLS, I WAS TOLD TO SEND THE REQUEST ON A COMPANY LETTER HEAD, WHICH I DULY DID. STILL NO REPLY. MORE EMAILS, MORE LETTERS AND PHONE CALLS AND STILL TODATE HAVE NOT HAD A RESPONSE, BARR AN AUTOMATED EMAIL STATING THAT MTN WILL GET BACK TO US.<br> ALL OUR COMPANY CELL PHONES ARE WITH MTN AND ALL WE REQUEST IS AN ANSWER TO A SIMPLE QUERY. WE SHALL BE MOVING OUR COMPANY ACCOUNT TO ANOTHER SERVICE PROVIDER WHO ACTUALLY CARES ABOUT THEIR BUSINESS CUSTOMERS.<br> MTN - YOUR SERVICE IS DISGUSTING AND WE ARE VERY CONCERNED ABOUT THE SO CALLED PACKET DATA SWITCH CHARGES, HAVING RECETLY HEARD NUMEROUS CLIENTS ON RADIO 702 COMPALINING ABOUT THE SAME ISSUES WITH MTN.<br> DATES EMAILS SENT: 05 MAY, 07 MAY, 11 MAY, 13 MAY, 18 MAY, 21 MAY, 02 JUNE<br> ATROCIOUS MTN. QUERY ACCOUNT WITHIN 30 DAYS???? WHAT A JOKE!!!