Non-existant customer service at MTN

MTN customer service is the pits!! They actively make it impossible for the customer to get anything resolved, even the call centre agents when helpful are constrained by a hopeless system. The WhatsApp line is a waste of time!! I migrated to a business account in November 2025 after trying to get this done since the beginning of 2025 - all going well until mid December my account is debited with over R7000 with no communication or explanation from MTN. On closer inspection the amounts debited are exactly the same values as payments made on my personal account during 2025 for which I have POP!! So I raise a query - mail to the two relevant e-mail addresses shown on the statement, but one mail box is not functional and sends an error, and the other no reply so far (2 weeks+)... Indesperation, I call the call centre and go through the tortuous process of trying to get past the auto answer system and find a human that I can talk to - eventually I get to Dillon Clayton, and provide all details which he agrees is a problem - promises to escalate to the appropriate channel and provide feedback - now more than a week and no response!!

PLEASE MTN DO SOMETHING ABOUT THIS!!!!