ZE
Zubair E

1 reviews | Active since Nov 2014

11 Mar 2016, 13:36

Non existant Call centre assistance.

MTN call Centre is the worst that I've ever dealt with. You can never get through to an agent, instead, you only get through an automated response. On the number 808, option 0 to speak to a consultant you hold on for ages with no answer at all. Is there an after hours number that can be called ? or is the business hours only until 17:00? Also if your contact Centre only operated during working hours, at least have the decency of mentioning that on your automation. Not all problems can be resolved via your automated service. As for the people manning your social platforms...that's an entirely different range of incompetence altogether.

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Mar 2016, 15:35
Official
Hello zubster001,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for our Call Centre's delay in answering calls. Our Call Centre operates 24 hours and the reason for the delay is because of high volume of calls we experience.

We have however requested the Post Post Call Centre (808) to call you back.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,