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William K

1 reviews | Active since Mar 2018

04 May 2018, 20:49

Non exciting customer care or service

End of October 2017 I app**** for a special data package where I get 20G and pocket modem for R249 per month. My first bill came at more than R1000 which I did not pay. I went to the shop I took out the contract from and was advised that I should not pay until the isue is resolved. Needless to say the isue was not solved, even though the bill was reduced it was only halved and not even close to the price I’m supposed to pay according to the contract. After a couple emails and still working through the shop manager, even logging a couple of queries in the shop, the only thing that was resolved was my monthly installment was reduced from R738 to the actual price stated on the contract, but the previous payments that was not resolved still appeared on my bill. Every time a query is logged, the answer that comes back as, it is already resolved. After 3 months my account was frozen and me and the manager decided that I should only pay what I’m supposed to pay and maybe the bill can be resolved, but still nothing is being done. But now, due to their negligence and over charging, they still expect me to pay for services that I do not receive even though my account is frozen. The manager of the shop does not even get a reply from the head office regarding my account. As per usual when an account is in arrears people will start to phone you to ask where the money is, and even that has not happened. It is as if they just don’t care. Customer service is non excistant. Problem is still not solved and the only thing the manager keeps on telling me is that she still has not heard anything back from them regarding my account. What is going on and what else can be done regarding this?

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Replies (1)
WK
William K's update16 Jul 2018, 05:40
Reviewer Update
I’ve been working with the local MTN shops in the request for a breakdown of my bills to indicate the proof of my outstanding amounts, the amounts i’ve Already paid and as well as the statement made by the company in regards to the previous post. But in the same 9 months I’ve still have to receive any feedback regarding this request. I go back month after month and no reply. The lawyers phoned me to collect dept, I requested the same from them and it has been two months since I’ve received any reply from them as well. The reason I asked for a breakdown is during the time I’ve been a tied to this contract, I’ve receive no billing via email nor post, I’ve received no phone calls from them to request and find out why I’m not paying. They only went straight to the lawyers and disregard any and all requests from me. They even disregard the lawyers request for a breakdown. That means they can claim to have fixed the problem, with no proof to back them and still demand payment with any and all disregard to the customer’s requests.