NON EXCISING SERVICE FROM MTN CUSTOMER SERVICE, NO INTEREST TO SOLVE PROBLEM

MTN Activations department activated my new contract on the new contract no, instead of my pre paid No. on which a "port" has been done from Vodacom to MTN. After a full explanation of my problem with Mtn Activation Department I received the follow reply from MTN Customer department: Good day Dawid, Thank you for your email. We do apologize for the breakdown in service. Kindly be advise the number swap process can only be done by the Activations department, please contact them on ********** 622 for further assistance. Kind Regards, Thobekile Khuzwayo MTN SA Reference Number: 264472