Non-ending MTN Contract!!!

My wife and I have been sent from pillar to post regarding her cellphone contract which expired in 2020. After interacting with at least 11 customer care consultants this morning, absolutely nothing has been resolved.

My wife's contract expired in 2020. She also called to cancel the contract because MTN continued to debit her account even after the contract has expired. I wonder what the point of a term contract is if they can continue debiting beyond the contract's expiry date. Really mind boggling.! After paying everything that was due, she requested that her number be changed to prepaid and MTN gladly did this.

Fast forward to 2023, MTN still appears on her credit report and is said to be owing MTN a total of R3000 and this is negatively affecting her credit score. The customer services consultants informed us that my wife's account is with the legal department but failed to give reasons there of. She also informed us that she cannot put us through to the legal department because they currently have a influx of emails from clients. That influx of emails is surely from UNHAPPY clients/ former clients like my wife!!! We've emailed the legal department and awaiting feedback. A less than favourable response will lead to us contacting the ombudsman.