Non-effective response to Customers on faulty towers

For the Past 4 months our reception towers have been really horrible. Ga-Rankuwa View Ext 1 & Ga-rankuwa Unit 23 . I have made numerous calls to MTN regarding these tower and how they result in other networks that are using the same tower being bad. The last call I made to the ISP was on Thursday the 20th October 2022 regarding the really horrible signal that we get from this tower.

The Telephonic representative mentioned that they were experiencing a bigger problem and as a result 5 other towers were off, and a Technical field rep is on his way to resolve the matter.

I would like to add that I have been getting the same excuses and similar stories for months now and I am even starting to develop a thick skin towards the stories and non-delivery I am getting from the ISP. A tower broke down on the 9th of September and has never, properly worked since. ( I get countless packet loss issues and video stutters ) when connected to this tower, and when I call, I get told one story after the other. I am quite aware that we are going through the most with load shedding affecting a lot of other electronic matters, but not taking your customers seriously is something that really gets under my skin. I have two contracts with this SP and I don't intend on leaving them soon because they are convenient for me. What I don't like is ( MTN ) treating me like a needle in a haystack and ignoring my request to have them look at ( Hebron /Ga-rankuwa View & Ga-rankuwa Unit 23 Towers). The user base between these two towers is a lot and for them to literally ignore requests to have them fixed is really affecting us financially.

May we please get assistance with these two towers. We beg you!