1 reviews | Active since Nov 2012
Non-disclosure of Information when taking out contract.
<p>On <strong> 29/05/2016</strong> I had app**** for a <strong>MTN contract (Lg g5 MTChoice 100)</strong> at <strong>MTN Canal Walk. </strong>I had a pleasent interaction with <strong>Shogan George</strong>. I had asked what options avalible with the Lg g5. He explained that there are the three following options:<br />MTN Anytime TopUp 200,<br />My MTNChoice Flexi and<br /> MyMTNChoice +. I was looking for an LG contract with the most data which was MTN's MyMTNChoice + .<br /><br />Later after receiving the sms that my application was successful I returned to the shop were I was assisted by "Glyn". Before signing the final documention I asked if there are no deals that give more data (1GB or 2GB). She showed me on the computer that there was indeed a deal with 2GB of data called 'MyMTNChoice+ <strong>S</strong>' which was for an additional R60 more. She explained that Shogan George should have told me about it. I immediately asked to be put on that package as that was the initial package I was looking for. She explained that the appllication is already "done" and I cannot change. She would try and ask her manager if I could upgrade the package from 'MTNChoice +' to 'MTNCHoice + <strong>S' </strong>and that I should recieve a call the following day (29/05/2016)<strong>.<br /><br /><br /></strong>As per Consumer Protection Act, No. 68 of 2008 I should have been informed of all the deals with regards to the phone and giving the choice to upgrade my package to 'My MTNChoice+ S'. This is simple thing to rectify as all I want is my contract to be moved from 'My MTNChoice 100' to ''My MTNChoice+ s'.<br /><br />I've attempted to call the Branch multiple times with no response and the email provided on my documents bounces.</p>
Good Day profitseak,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of MTN Canal Walk Store for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day profitseak,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of MTN Canal Walk Store for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
