1 reviews | Active since May 2017
Non delivery of upgraded handset, yet still being charged!
<p>On Tuesday the 18th of April I placed on online order for a Sony Xperia Z5 with MTN Direct Online (Online ref # ********** 5). I was contacted by Lorraine on the 19th of April (Ref # UV ********** ), who was very helpful. She even upgraded my contract to a My MTNChoice+ S. She assured me that my handset would be delivered within 3-7 working days. I received an SMS that my upgrade had been approved and upgraded. On the 4th of May I phoned MTN customer service to query the status of my delivery. The consultant advised me that the cellphone had not yet left the warehouse and that she would send a query through to Lorraine. A week after that ****h May) I sent a complaint through to ********** informing them I have still not received my delivery. I received the generic reply to "keep an eye on my email for feedback". To date, MTN has not contacted me once. All I want to know is am I going to ever get my upgrade, and if not, why am I still paying the increased fees? A little communication goes a long way.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
It's 4 weeks later. Still not even a phone call from MTN, despite me sending two follow up emails . I have no choice but to report them to icasa and find another service provider.
It's 4 weeks later. Still not even a phone call from MTN, despite me sending two follow up emails . I have no choice but to report them to icasa and find another service provider.