1 reviews | Active since Jul 2016
Non delivery of upgrade telephone
<p>Around 5 weeks ago MTN SA called me to tell me that I was due for an upgrade on my contract. After a discussion I agreed to a new contract and was promised that my new telephone would be delivered within 7 days.</p> <p> </p> <p>I am still waiting and they are charging me for a service I am not getting.</p> <p> </p> <p>I have phoned the upgrades division -- a computer puts me on hold for a consultant but no one ever picks up.</p> <p> </p> <p>I have emailed the customer care division and received an automated message that says that my query will be addressed but I have had no other communication from them.</p> <p> </p> <p>I have phoned other MTN SA numbers but either I just get transferred elsewhere in the company or I get told to phone the upgrades people.</p> <p> </p> <p>Really shabby service.</p>
Good Day Ian Sanders
Thank you for bringing this to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Ian Sanders
Thank you for bringing this to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
A week later and still no response from the "relevant functional unit" at MTN.
In the meantime I called in at the MTN store in Eastgate Shopping centre (U138) and was helped by a very friendly and efficient salesperon . Thanks very much Jacob Letsoko! He gets a 5 star rating but MTN SA overall still deserves a single star.
A week later and still no response from the "relevant functional unit" at MTN.
In the meantime I called in at the MTN store in Eastgate Shopping centre (U138) and was helped by a very friendly and efficient salesperon . Thanks very much Jacob Letsoko! He gets a 5 star rating but MTN SA overall still deserves a single star.