AP
Albert P
1 reviews | Active since Apr 2016
16 Apr 2016, 14:14
Non delivery of purchassed data
5 days ago I requested an additional 300 Mb of data , the store entered the necessary information, charged my account with MTN and assured me the data would be activated within the next couple of hours. In spite of repeated visit to the store, and phone calls which nobody bothered to answer, I am still waiting for activation.<br> I have tried phoning their 808 number with no results.<br> t
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MTN South Africa's replyOfficial
19 Apr 2016, 12:54Hello Fish Hoek,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the service has been loaded, however the system reflect that there was a note to note failure with the services, we have requested from the billing department to clear the note to note failure for the 300MB to reflect on your sim card.
We will check the system to see if this bundle is going through on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the service has been loaded, however the system reflect that there was a note to note failure with the services, we have requested from the billing department to clear the note to note failure for the 300MB to reflect on your sim card.
We will check the system to see if this bundle is going through on the sim card.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply19 Apr 2016, 12:54
Official
Hello Fish Hoek,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the service has been loaded, however the system reflect that there was a note to note failure with the services, we have requested from the billing department to clear the note to note failure for the 300MB to reflect on your sim card.
We will check the system to see if this bundle is going through on the sim card.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the service has been loaded, however the system reflect that there was a note to note failure with the services, we have requested from the billing department to clear the note to note failure for the 300MB to reflect on your sim card.
We will check the system to see if this bundle is going through on the sim card.
Kind Regards,
Alice van der Merwe
***