Non delivery of phone

Due to bad network coverage in my area I decided to move from my service provider to MTN. When applying to MTN Direct for my new contract the service was fantastic... It has now turned into a nightmare! I have been waiting for delivery of my handset and SIM card for more than 2 weeks ... During this time MTN ported my number (which I use to run my business) onto their network ( this happened a week ago), but I have still NOT received my phone or SIM card, leaving me uncontactable and harming my business.<br> <br> I have phoned MTN Direct on a daily basis, never able to speak to the same consultant, with each person assuring me that my \case"will be escalated and that my delivery will take place. I was told yesterday that RTT had been given authorisation to deliver my phone and that I would receive it the same day"