MS
Matthew S
1 reviews | Active since Jul 2013
04 Apr 2016, 11:42
Non-delivery of goods
I have previously posted a complaint on Hello Peter for the same supplier and was promised a response. I guess I should not be surprised by their lack of response. It has now been over two months since I had my phone delivered to me without the cover it was supposed to come with. I have phoned the call centre about ten times and been promised responses (what a joke) and find myself still waiting. MTN is truly pathetic!
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MTN South Africa's replyOfficial
06 Apr 2016, 09:16Hello mattsavagery,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that we have re- escalated the matter to the management team of the relevant department for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that we have re- escalated the matter to the management team of the relevant department for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply06 Apr 2016, 09:16
Official
Hello mattsavagery,
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that we have re- escalated the matter to the management team of the relevant department for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly be advised that we have re- escalated the matter to the management team of the relevant department for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***