AW
Alwill W
1 reviews | Active since Apr 2015
30 Apr 2015, 09:51
Non-delivery of data bundle
On the 20th of April 2015 I bought a 3GB bundle for my phone. Upon checking my internet balance I saw that I had been credited with the promo 3GB bundle that MTN is currently offering on top of the bundle you buy, but not the actual 3GB bundle that I had purchased. I have tried contacting them on both facebook and twitter and they just keep referring me to their service teams, who have not responded to any of the messages I left for them. I am not going to let this go, I want the 3GB that I bought. This is not on.
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MTN South Africa's replyOfficial
04 May 2015, 09:40Hello willw,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the 1GB that was not provisioned with the giveback bundle.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the 1GB that was not provisioned with the giveback bundle.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 May 2015, 09:40
Official
Hello willw,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the 1GB that was not provisioned with the giveback bundle.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated the 1GB that was not provisioned with the giveback bundle.
Best regards
Mantoa
REQ:***