AJvV
Armand Janse van Vuuren
1 reviews | Active since Dec 2015
21 Dec 2015, 14:17
Non Delivery of contract upgrade
On the 6th of October 2015 I upgraded my cellphone contract to the Television Data Deal. It is now 21 December 2015 and i still have not recieved the television I have upgraded to although I have now payed two installments already. The store is continiously telling me that they are working on it and that the product will be delivered shortly. I phoned RTT Couriers and they have no records of any additional delivery they have to do. I am now fed up waiting almost 3 months and still have absolutely no answer
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MTN South Africa's replyOfficial
24 Dec 2015, 09:56Hello Sennin,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Dec 2015, 09:56
Official
Hello Sennin,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Manager for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Store Manager for assistance.
Kind Regards
Nompumelelo
REQ:***