Non Delivery of Cell Phone

<p>My contract ended in July so I called Kgabo from MTN Direct on 26 July 2016 at approximately 10.50am and ordered a white Samsung Galaxy S6 Edge. He promised delivery by the 29th July 2016 which did not happen. I have been charged since the 26th July when I placed the order. Spoke with Nadine (MTN Direct) on 2 Aug 2016 at appr 11.10 am. She sent me sms of RTT number and order number and said that it was set for delivery for Thurs 4 Aug. I called RTT on 4 Aug at 11.15am and spoke to Bianca who had not received the order number as yet from MTN. Spoke with Jo Anne from RTT on 10 Aug at 11.02 am and she confirmed that they had not received my order for delivery. Then phoned MTN Direct on 10 August 2016 (after struggling for a while to get through) and spoke with Sibusiso who tried to assist me at 11.18 am. He sent an email to Kgabo and his supervisor because apparently Kgabo is the one who took my order and it is still "pending ". Then spoke with Nicholette who also tried to assist by sending an email to Kgabo. Thus far I have no phone, I am being charged and still no call or communication from MTN. Their service sucks. Just feel like cancelling this deal. Could someone please contact me ASAP with regards to this.</p>