1 reviews | Active since May 2010
NON DELIVERY OF AN NEW PHONE
Once again MTN has proven them the worst service supplier in the country.<br> I have upgraded with Mtn on the 2nd November 2015 and have not received my new Phone from them.<br> <br> I had to contact them repeatedly to find out when I will be getting my new phone, only to be told that they have an issue with their courier RTT.<br> <br> This is totally unacceptable, Noelene Pillay has been very helpful but it is not my responsibility as your customer to follow up on my order.<br> <br> I have been promised that her supervisor Kim would contact me and I'm still waiting. <br> <br> So Mtn if I do not receive my new phone TODAY the 11th November 2015 , you are in breach of contract and I will cancel my line with you.<br>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked package was delivered and trip sheet from RTT was signed off. The below reference number can be used to follow up on the resolved request.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked package was delivered and trip sheet from RTT was signed off. The below reference number can be used to follow up on the resolved request.
REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.