MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
09 Jun 2015, 09:37
non delivery
I am trying to cancel my contract due to non delivery of service. I am not getting through to anyone. They could not help me at an MTN shop in greenstone either. Where do I get a fair chance to cancel this contract. Surely the consumer protrection act will help me in this regard.
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Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 12:18Hello mariusvd,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 12:18
Official
Hello mariusvd,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellations Department for urgent attention.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,