Non deliverable - Data contract

Good Afternoon

I app**** for a data plan on the 27th November 2020 that was offered by MTN "Full Vetting for Order #: *** Dear Customer, Full vetting is initiated for Order Number: ***. I have subsequently made several follow up's with no favorable response. On the 27the December I received a from Mamokiritle Seloma indication that reference number does not provide any information. I responded and detailing what I had app**** for and provide my contact number to be called if they require any further information. On the 11th January 2021, I was asked for information and I indicated please call me so I could share my personal data. No response received On the 17 Jan, I followed up, no response On the 21 Jan, I followed up with a response, I am not allowed to make outbound calls, I telephone and waited for approx 40 mins and dropped the call. On the 24th I followed up and response quote "Our records indicate that this matter has been attended to. We thank you for your continued support, Bongeka Zwane"

MTN would you accept this level of customer service?

Thank you Rajean