Non-contract Online Purchases are an absolute Pain to Track

I would give 0 stars if I could. I ordered a once-off BozzaGigs data bundle and MiFi router last week. Been trying to follow-up today on the status, but because it's not a contract-based order and I didn't prompt me to provide my ID number, NO-ONE can give me any information - not any of MTN's agents (whose phonelines are as broken as our roads) nor anyone from DSV. I've spent more money on airtime trying to talk to this useless "organisation" (what's organised about it???) than I did to pay for this non-existent product. CX at its worst.