JM
Joseph M
1 reviews | Active since Apr 2017
16 Apr 2015, 08:50
non-connectivity - ***
I have recently upgraded my current contract with a new contract that also include BIS, the contract came into effect on the 13 April 2015. I am not enjoying the services of BIS because i am not connected to the net work. my call to the 808 number was unsucessful. I emailed MTN stating my problem , all i was given was reference numbers , *** by Busisiwe George from MTN Customer service. The other reference number that i received from coverage help desk is ***. I contacted MTN Menlyn Retail Park yesterday and also provided me a further reference number ***. To date my problem is not resolved . I am not prepared to pay for the BIS that i do not have. Can anyone tell me why i shouldnt cancel this contract?
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MTN South Africa's replyOfficial
04 May 2015, 11:03Hello Mahoshani,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 May 2015, 11:03
Official
Hello Mahoshani,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we are glad to hear that the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***