Non connection of new contract

On the 14th of Dec I took out a new mtn contract. My existing number was supposed to be transferred to the new contract, and the new sim activated. Until today, 19th, after about 10 calls to various departments, I'm still not connected. I'm now being told I can only call during working hours, so I'm stuck until Monday. This is the 1st time I'm dealing directly with mtn and I would advise anyone looking to chance contract to rather go to Vodacom. I'm very disappointed with the sevice received so far and think it is absolutely unacceptable! <br>