Non-communicative, and non-compliant

Ok MTN, I have exhausted all possible avenues to establish contact with you regarding 2 issues currently. Now, I have to believe that you train your employees not to engage with customers in order to continue to wrongfully deduct money from our accounts in order to perpetuate your income even though it is against my will. I have been asking for over 6 months to cancel a month to month contract with you on a data bundle that I still have not received any confirmation that I have actually signed up for this contract. To date, you owe me around R18000 for this ******* hostage situation. Secondly, you delivered an upgrade phone that is defective, and due to your PAPERLESS system, you now refuse to take back the defective device for LACK OF EVIDENCE that it is indeed my upgrade phone. THis is absolutely unacceptable.