Non cancellation of contract

Item: MTN South Africa
Rating: 2
Author: Debbie W

10 Days have passed and I have still not had a phone call from MTN wrt my contract cancellation request! Does this mean that my account will debited again! I received this response on 23 March 2016: Hello wedeld, Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. warm regards mike REQ:***

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Replies (1)

MTN South Africa's replyOfficial

05 Apr 2016, 11:21

Hello wedeld,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that cell number 082*****65 was migrated to MTN PAYG on the 24-03-2016, and the contract has been cancelled. A billing query has been logged with our billing team to adjust accordingly.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards,
Zukiswa
REQ:***

MTN South Africa's reply05 Apr 2016, 11:21

Official