DW
Debbie W
1 reviews | Active since Mar 2009
23 Mar 2016, 11:40
Non cancellation of contract
I requested the cancellation of my 2 year contract for cell no *** and received ref ***7 as confirmation, to date the contract has not been terminated by MTN, they still collecting monthly fee. After liaising with them for almost 2 weeks, they still have not had the decency to respond! I want no dealings with MTN at all! A response from them would be appreciated
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 23:51Hello wedeld,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply23 Mar 2016, 23:51
Official
Hello wedeld,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***