1 reviews | Active since Feb 2015
Non Cancellation of Contract
In November 2015 I called the MTN callcentre giving them notice of my intention to cancel contract as had reached maturity in October already. After a runaround that I was given of the fact that i could only canel one of the two contracts that i have with the company, I agreed to the fact that they both get cancelled in December and both numbers moved to pre-paid. To my surprise it is 2016 and i receive a notification that i still owe the company for the current month and therefore they cannot cancel an account that is in arrears of R531.00. I guess one way or the other MTN will try everything under the sun to make money for the Nigerian fine that they seem not to be able to pay. Hell no. not at my expense as i was given surety that my numbers were going to be moved to pre-paid. With that said i demand my money back as the first thing they would have done is blacklist because they have the powers and i do not.<br> Reference numbers to confirm: *** & *** <br> #Paybackmymoney
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
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Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. For further enquiries kindly contact Norman attorneys as the file still sits with them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
