SC
Shepherd C
1 reviews | Active since Jul 2012
29 Dec 2015, 14:41
Non cancellation of contract
I would like to express my distaste in the Mtn call centre for failing to render a simple service of cancellation of my contract. My contract ended on the 5th of December 2015 and I called 30 days prior to my contract being over and asked for a cancellation but up until now nothing has been done.<br> <br> When I contact the call centre they always tell me they have escalated to the relevant department.<br> I am not getting assistance from any consultant and am very disappointed why I am being tied into a contract under duress.<br> <br> Regards,<br> <br> Shepherd<br>
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 16:41Hello Chiwanga13,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that cell number *** contract has been cancelled and the number converted to prepaid on the 22-12-2015.
Cancellation fee for cell ***. Expire date 2016-06-27.
Samsung GT I9060 GRAND NEO (MAKE OF MODEL)
price of device R2707.42
R2707.42 divided by 24 months= R112.80
R112.80 x 6 months of 24 month contract= R676.80
Unbilled invoice for January not as yet finalized R279.00
R676.80 + R279.00= Estimated cancellation fee R955.80 this price us until January
This can be paid at any Absa bank, use your cell number *** as reference and fax payment to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that cell number *** contract has been cancelled and the number converted to prepaid on the 22-12-2015.
Cancellation fee for cell ***. Expire date 2016-06-27.
Samsung GT I9060 GRAND NEO (MAKE OF MODEL)
price of device R2707.42
R2707.42 divided by 24 months= R112.80
R112.80 x 6 months of 24 month contract= R676.80
Unbilled invoice for January not as yet finalized R279.00
R676.80 + R279.00= Estimated cancellation fee R955.80 this price us until January
This can be paid at any Absa bank, use your cell number *** as reference and fax payment to ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Dec 2015, 16:41
Official
Hello Chiwanga13,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that cell number *** contract has been cancelled and the number converted to prepaid on the 22-12-2015.
Cancellation fee for cell ***. Expire date 2016-06-27.
Samsung GT I9060 GRAND NEO (MAKE OF MODEL)
price of device R2707.42
R2707.42 divided by 24 months= R112.80
R112.80 x 6 months of 24 month contract= R676.80
Unbilled invoice for January not as yet finalized R279.00
R676.80 + R279.00= Estimated cancellation fee R955.80 this price us until January
This can be paid at any Absa bank, use your cell number *** as reference and fax payment to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Please note that cell number *** contract has been cancelled and the number converted to prepaid on the 22-12-2015.
Cancellation fee for cell ***. Expire date 2016-06-27.
Samsung GT I9060 GRAND NEO (MAKE OF MODEL)
price of device R2707.42
R2707.42 divided by 24 months= R112.80
R112.80 x 6 months of 24 month contract= R676.80
Unbilled invoice for January not as yet finalized R279.00
R676.80 + R279.00= Estimated cancellation fee R955.80 this price us until January
This can be paid at any Absa bank, use your cell number *** as reference and fax payment to ***.
Kind Regards,
Alice van der Merwe
***