SQ
Sherrone Q
1 reviews | Active since Apr 2014
01 Mar 2016, 09:06
NON CANCELLATION OF ACCOUNT
I cancelled my MTN contract last month and this morning I discovered that they had debited an amount for my account even though I had cancelled the contract. After calling the MTN contact centre 3 times and having my call cut, i eventually got through to a consultant that was able to help me. (Her name is Riana REF *** 95 and she is awesome) She gave me a number to contact account enquiries as she was unable to transfer me through. FYI - Its IMPOSSIBLE to call the account enquiries number because it doesn't go through. <br> <br> It's ironic really that's its impossible to get hold of anyone at a telecommunications company.
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MTN South Africa's replyOfficial
01 Mar 2016, 14:18Hello Sherrone,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly take note that the number was migrated on the 15-02-2016 and the end term date for the number was on the 2016-02-13 therefore the bill is for the period starting from the 13-01-2016 up to the 13-02-2016 which was the bill run date the number.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly take note that the number was migrated on the 15-02-2016 and the end term date for the number was on the 2016-02-13 therefore the bill is for the period starting from the 13-01-2016 up to the 13-02-2016 which was the bill run date the number.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply01 Mar 2016, 14:18
Official
Hello Sherrone,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly take note that the number was migrated on the 15-02-2016 and the end term date for the number was on the 2016-02-13 therefore the bill is for the period starting from the 13-01-2016 up to the 13-02-2016 which was the bill run date the number.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this.
Kindly take note that the number was migrated on the 15-02-2016 and the end term date for the number was on the 2016-02-13 therefore the bill is for the period starting from the 13-01-2016 up to the 13-02-2016 which was the bill run date the number.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***