1 reviews | Active since Apr 2020
Non Availability of Call Centre - Continuously Put You on Hold
I have moved employment over the last 7 months. I brought it to the attention of MTN that I get paid on the last working day with the new company. For the last 2 months I've **** payment on 1st of the following month, and the last day of the month respectively. On both occasions my account was cut that evening.
I can understand that this may be an automated process.
My grievance is that MTN does not pick up that payment was made and re-activate your account. I need to call each time to re-instate my numbers.
This month, my connection was cut on 31 March 2020 just after 10AM. I completed payment after 11AM. After payment, I called MTN Call Centre to re-activate my account. I made 4 calls throughout the day and each time stayed on call for over 20 minutes waiting for an operator. No response. This morning I made over 6 calls to MTN Call Centre. Calls either got cut or waiting for an operator. My last try I was online for 35 minutes.
I also posted on the Website under Contact Us. No response.
I cannot get through to MTN at all. My cellphone is needed for business purposes.
End of day 2. No response.
Thank you.
The same has happened again. I Made account payment on 2nd May. Today, 4th May, at 12PM, my account was terminated, again.
I called Customer Care, 135, from my MTN number. After going through the whole speech of Customer Care, it puts you through the switch board and you get the message that the number does not exist. You get cut off.
I tried multiple times with no success.
It is really annoying going through this process every month.
I've been a loyal customer to MTN for the last 22 years. It seems loyalty does not get you good service.
The same has happened again. I Made account payment on 2nd May. Today, 4th May, at 12PM, my account was terminated, again.
I called Customer Care, 135, from my MTN number. After going through the whole speech of Customer Care, it puts you through the switch board and you get the message that the number does not exist. You get cut off.
I tried multiple times with no success.
It is really annoying going through this process every month.
I've been a loyal customer to MTN for the last 22 years. It seems loyalty does not get you good service.
My invoice is SMS'ed to me on the 1st of June 2020.
At 12PM, 1 June 2020, my account suspended again.
Call centre not available again. Wait online for more than five minutes going through the menu. Cannot get through any agent as there are no options. Called through multiple times.
Tried to instate a debit order but cannot get through.
No callback from Customer Services to find a solution to the suspension of account every month.
Pathetic. and is getting worse. Truly disappointed. Cannot be loyal to MTN when they are not loyal to their clients.
Will change my contract to a new service provider.
Disappointed.
My invoice is SMS'ed to me on the 1st of June 2020.
At 12PM, 1 June 2020, my account suspended again.
Call centre not available again. Wait online for more than five minutes going through the menu. Cannot get through any agent as there are no options. Called through multiple times.
Tried to instate a debit order but cannot get through.
No callback from Customer Services to find a solution to the suspension of account every month.
Pathetic. and is getting worse. Truly disappointed. Cannot be loyal to MTN when they are not loyal to their clients.
Will change my contract to a new service provider.
Disappointed.