MB
Melanie B
1 reviews | Active since Apr 2013
12 Oct 2017, 11:00
Non Authorisedsubscriptions
My MTN account has been debited with various subscriptions, which I delete daily , that I do not subscribe to.
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Replies (2)
MTN South Africa's replyOfficial
12 Oct 2017, 13:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number. (***)
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***
The content providers
Worldplay,Basebone Gameloft.
MTN do not credit for content fees due to this service not part of MRN.
Please contact them on *** to assist you with any credits or proof for this subscription.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
MTN South Africa's reply12 Oct 2017, 13:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that you are unfortunately liable for this service as .co.za.co. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number. (***)
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary. Any proof of subscription or refund is provided by the content provider directly to you.
Kindly note that the content providers charge us for the Content you purchase on the internet and we pass the charges onto you. These charges will either be added to your next invoice or will be deducted from your Pre-Paid Balance. Please note we have sent a request to unsubscribe you. Your unsubscribe has been logged as #***
The content providers
Worldplay,Basebone Gameloft.
MTN do not credit for content fees due to this service not part of MRN.
Please contact them on *** to assist you with any credits or proof for this subscription.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
MB
Melanie B's updateReviewer Update
13 Oct 2017, 10:07My problem is that new subscriptions are added to my account daily without any authorisation,no request or any contact from me. Do you understand that this is being done without my consent or me doing anything. I have phoned Mtn daily for the last 3 days and every time I phone new subscriptions are on my account. When I *141*5# and cancel them there are always more.
I am submitting a request for a Content Service Blocker.
MB
Melanie B's update13 Oct 2017, 10:07
Reviewer Update
My problem is that new subscriptions are added to my account daily without any authorisation,no request or any contact from me. Do you understand that this is being done without my consent or me doing anything. I have phoned Mtn daily for the last 3 days and every time I phone new subscriptions are on my account. When I *141*5# and cancel them there are always more.
I am submitting a request for a Content Service Blocker.