FA
Faheema A
1 reviews | Active since May 2011
10 Jul 2015, 09:59
NON ASSISTANCE
I have emailed MTN a few weeks ago informing them that I would like to migrate my contract accounts (2) over to Prepaid upon expiration which is on the 11 July 2015. I was informed via email that I need to ontact the Call Centre closer to the date in order to have the migration done. I have called your call centre and have been holding on close to 30 minutes to no avail. NOBODY IS ANSWERING. I need my contracts to be migrated immediately.
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MTN South Africa's replyOfficial
21 Jul 2015, 09:48Hello Farends,
We are truly sorry for the breakdown in service and delayed response to your post.
We can confirm that both your numbers are now on prepaid. Kindly note the amount of R364.00 for the invoice dated the 13th of July 2015 will be credited as the prepaid migration was done late.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and delayed response to your post.
We can confirm that both your numbers are now on prepaid. Kindly note the amount of R364.00 for the invoice dated the 13th of July 2015 will be credited as the prepaid migration was done late.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 09:48
Official
Hello Farends,
We are truly sorry for the breakdown in service and delayed response to your post.
We can confirm that both your numbers are now on prepaid. Kindly note the amount of R364.00 for the invoice dated the 13th of July 2015 will be credited as the prepaid migration was done late.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and delayed response to your post.
We can confirm that both your numbers are now on prepaid. Kindly note the amount of R364.00 for the invoice dated the 13th of July 2015 will be credited as the prepaid migration was done late.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,