Non-answers, can't keep a promise

Woke up this morning to missing airtime. I called in 6 times and my calls kept getting disconnected. On the 7th try your consultant kept grasping at straws and eventually told me it's my fault for buying data that I STILL DENY buying and she won't argue with the system, even though I kept reminding her that I buy airtime so that I can buy the 30-day everyday GIG data with it for work when it runs out. That airtime that I was going to use for data for work for the next month is now GONE. I can only access the one day and one hour data purchases on the app, the rest I have to take the SIM card out of the router and put it into a cell phone. She said a supervisor would call me back, she did an hour later and said that she would call be back within an hour, but it would be difficult since I'd supposedly already used this miracle data. Apparently, I also supposedly purchased a Social bundle when the only social media I have is LinkedIn (which I hardly use) and WhatsApp (which uses data from the number that it is registered on, on a completely different network). Again my 30 day everyday GIGs data hasn't expired for this month yet, yet somehow this is your idea of an answer. Two and a half hours passed without the fabled call back, so I put the SIM back in the router. The SIM is now back in the router, and I tried to use the data, but apparently I'm out of data so I am typing this from another network while I have 45 GB worth of nothing. Make it make sense.

Over the past three weeks I've had to call in far too many times to resolve and re-resolve issues with you and it's always a horrifying adventure filled with lacklustre non-answers. At this point my patience has worn extremely thin and I am furious. I don't even know what the heck I'm supposed to do, you are beyond an irresponsible, sub-par nuisance. Seriously, are you blaming this on loadshedding as well?