Non ancellation of contract and poor poor customer service

I had a mo th to month contract with MTN that I took up with the MTN store at The Glen Mall. After being sent pillar to post from the SouthGate and Alberton Branch I was finally able to get the right information as to how i can cancel this router! I returned it to The Glen Mall Branch (next to Nedbank ATM) the Supervisor on the day (Thandi) directed me to a staff who helped me complete cancelation forms. Thereafter i was told she would call me back whoch post 3 weeks she didnt and my account was debited! I reversed this debit and called her she told me the cancellation is under process and they always have issues with month to month contracts and promised me my account would not be debited again! This is after i have visisted the branch at least 3 times after i cancelled this contract and everyone refused to help me because it was not their peoblem. 1 lady gave me her personal number so i could remind her to remind her supervisor to co tact me! So as a customer i had to remind them to do their job. She was as equally unhelpful because she never knew an answer to anything! Today 04 Dec my accou t is again debited with R399 meaning THERE HAS NEVER BEEN A CANCELLATION DONE . The supervisor Thandi who said she would call me back a good month later did not after hunting her sown the entire month of Novemver because i refuse to visit their branch on a daily for a mere basic service. I have never come across any smooth service encounter with MTN. The call center is not helpful same as any branch! Nqo one wants to help if you've been previously helped by someone else.. the staff have a terrible dont care attitude. This reminded me why i ported my MTN number to another service provider more then 10 years ago! Never again despite the products they may have will i ever become an MTN customer again.

Now i want this contract CANCELLED!! i dont want it to be handed over to lawyers for who knows what reason because they are quick to do that too! I WANT THIS DEBIT ORDER CANCELLED I cannot keep encouring debit order costs and calling my bank to reverse an amount I SHOULD NOT BE DEBITED FOR !

MTN staff needs to be trained on custo er service because they simply dont care ! Unless if this is the attitude of a service peovider when they know their dominance in the market!

I cant say I'm disappointed i lowkey expected the worst from MTN as per usual in my experience but I am very upset snd disgusted