AC
Andrew C
1 reviews | Active since Jan 2016
07 Mar 2016, 20:46
Nompumelelo
Sorry to say this guys but you are useless. No one has contacted me since we last spoke on Hello Peter.<br> Zukiswa REQ:*** Nompumelelo REQ:*** - I will not spend another 4 hours on hold calling your call center. Please stop giving out REQ numebrs because they do not mean anything. I will give you till 10:00 tomorrow to contact me before I hand you over to my lawyers. <br> You will cancel my debit order starting immediately. I will be canceling my contract as of the end of this month with a final payment. Please rectify my account accordingly. My payment is R450 per month, my contract ended in August. My December payment was R316. How does my payement go to R510 Jan and Feb and now I must pay R1020. This is not correct please contact me and clarify. This is your Final WARNING!
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Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 10:29Hello ajc_king,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the matter was escalated to the management team within our Sales Department as well as our own management team.
We've just done a follow up on the escalation done and requested Nompumelelo to make contact with you confirming the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the matter was escalated to the management team within our Sales Department as well as our own management team.
We've just done a follow up on the escalation done and requested Nompumelelo to make contact with you confirming the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 10:29
Official
Hello ajc_king,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the matter was escalated to the management team within our Sales Department as well as our own management team.
We've just done a follow up on the escalation done and requested Nompumelelo to make contact with you confirming the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the matter was escalated to the management team within our Sales Department as well as our own management team.
We've just done a follow up on the escalation done and requested Nompumelelo to make contact with you confirming the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,