Nompilo Ndaba Rocks

I had billing problem on 14/05/2018 of which call center agent decided to put me on hold for long until the call cut off, I then called again and spoke to different agent i requested to speak to supervisor who I told her my experience and wanted to know if they have different call centers and she agreed, i asked if she can listen to previous calls of which she told me that its impossible the quality assures are not there. 15/05/2016 i experienced same problem of which i called in the agent helping gave me attitude i then requested supervisor or manager i was given god sent Nompilo Ndaba, she is the good listener, she has patience, she is insanely customer centric.

still fuming she managed to get to the bottom of my problem, she meant each and every single word she said, she brought back the confident I had lost on MTN. she is fair not a bull****ter, spade is spade. she is not a supervisor because she app**** for the position but she is a born leader. keep it up and please do it to other customers ... that lady deserve bells and all in all Durban rocks, Keep the yellow flag higher and higher.