Nola

I'm writing this and the time is exactly now 02:40 I did not sleep after MTN debited an amount of R481.00 in my account yesterday. I have been contacting MTN since July after they had been debiting money from my account that we did not agree on, I asked them to cancel this limit thing that I don't even know about. In 2021 I had a contract with MTN for data they were deducting an amount of 108 which was the amount we agreed on I did not have a problem with it for the past 2 years in May a guy called me with regards to upgrading my contract and agreed to pay R116 on the 4th of July MTN deducted an amount of R318 and 7th of July MTN deducted again an amount of R238.16 I made a phone call to cancel this transaction and the lady I called told me I must make a call a day before I received my data that was on the 11 of July as I receive my data every 12th of every month I did make a call and told them my story she transferred me through the cancelation side I waited and waited until it hanged up but I did inform that they must Cancel these extra things I only want data they cancel the benefits that came with data funny enough but did not cancel this limit thing because they are greedy people who lack human kind😭😭. Again MTN deducted an amount of R461 on the 31st of July On the 21st of August I did a walked-in service at Vanguard Mall MTN I told this lady my story she showed me why I was paying this amount I had a bill of 4 thousand a month to spend they are charging me for premium sms, data, airtime that time I'm buying airtime every day I don't send smses at all who sends sms in our days while we have WhatsApp? The Lady said that she would decrease the limit of 4,000 to 00(Zero) and they would not take again that amount. Well again I'm here at 3 a.m. now writing this message with a heavy heart I'm not working I can't afford this money anymore I feel like the people who are working at the call center are very cruel for such things and Mtn for charging me this amount of money every month for something I don't even use I've made phone calls a lot of times and I did not get help now I want to cancel this contract as I'm not working to afford a cost of living for me to be paying this money please help me.