JM
Jainab M
1 reviews | Active since Apr 2015
03 Jun 2015, 08:46
nokia lumia -feedback from mtn
Dear Lungi your ref no: *** . to date i have no response what has been decided regarding my phone. again I am left without a phone, going two months . Is MTN going to give back my money back<br> R2000.00 or give me a new phone . To date no Rep or any person from MTN as contacted me on my cellphone. ***. ITS SAD TO SAY THIS IS NOT PROFESSIONNALISM , WOULD I RECOMMEND<br> MTN TO MY FRIENDS AND FAMILY ,NO...
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MTN South Africa's replyOfficial
18 Jun 2015, 12:21Hello jainab.muhammad,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated by Lungi REQ: *** to the relevant management team for urgent attention on and a way forward. Upon feedback from the management team Lungi has been communicating with you telephonically and via email. As per company policy Lungi has advised you correctly in terms of the OBF and Warranty assessment policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated by Lungi REQ: *** to the relevant management team for urgent attention on and a way forward. Upon feedback from the management team Lungi has been communicating with you telephonically and via email. As per company policy Lungi has advised you correctly in terms of the OBF and Warranty assessment policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply18 Jun 2015, 12:21
Official
Hello jainab.muhammad,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated by Lungi REQ: *** to the relevant management team for urgent attention on and a way forward. Upon feedback from the management team Lungi has been communicating with you telephonically and via email. As per company policy Lungi has advised you correctly in terms of the OBF and Warranty assessment policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated by Lungi REQ: *** to the relevant management team for urgent attention on and a way forward. Upon feedback from the management team Lungi has been communicating with you telephonically and via email. As per company policy Lungi has advised you correctly in terms of the OBF and Warranty assessment policies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***