1 reviews | Active since Apr 2015
NOKIA LUMIA 630
HI GUY I HAVE NOTIFIED ALL MY FRIENDS AND FAMILY NO TO SUPPORT MTN/CNA GATEWAY<br> REASON BEING TO DATE NO ONE WANTS TO HELP ME WITH MY PHONE ,I REPORTED TO THEM THE PROBLEM I'M HAVING WITH MY PHONE , I PAID R2000.00 , BEEN LAISING WITH LUNGI AT MTN, I ASK ONE QUESTION WHY WAS THE NOKIA LUMIA DISCONTINUED , I WAS TOLD BY MTN THAT THEY CANNOT ANSWER ,THIS IS NOKIA DECISION , THERE MUST BE A REASON FOR THIS. <br> MTN YOU ARE REPRESENTING NOKIA , YOU SHOULD KNOW THE ANSWER . MTN IS MORE INTERESTED IN THE BOX THAN THE VALUE OF THE PHONE. CELL C, VODACOM DO NOT ASK FOR THE BOX WHEN THERE IS A PROBLEM WITH THE PHONE, THEY ASSIST. KIM THE MANAGER FROM CNA -GATEWAY REFUSE TO HELP ME IN ANY WAY . I WAS TOLD BY THEMBI TO COME FETCH THE PHONE , ITS JUST LYING AROUND IN THE STORE . I HAD NO CHOICE BUT TO FETCH THE PHONE , WHEN YOU SPEAK TO MTN , THEY SAY IT CNA PROBLEM , THE SAME WHEN YOU SPEAK TO CNA , IT MTN PROBLEM , NO ONE WANTS TO TAKE THE BLAME THAT ,THEY GAVE ME A DEFECTED PHONE , THIS IS SAD AND VERY UNPROFESSIONAL. ONCE AGAIN CUSTOMER PAYS FOR THE BOX IN MTN NOT THE PHONE. END OF THE DAY I LOST MY MONEY.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that you can take your handset to any MTN store and book it in for repairs. Please ensure that you have proof of purchase and that the handset does not have any physical damage as this will void the warranty.
Once again please accept our apologies for the lapse in service, it is not our intention to displease you.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that you can take your handset to any MTN store and book it in for repairs. Please ensure that you have proof of purchase and that the handset does not have any physical damage as this will void the warranty.
Once again please accept our apologies for the lapse in service, it is not our intention to displease you.
Kind regards
Letumile
REQ:***
