1 reviews | Active since Apr 2015
nokia lumia 630
your reference ***, please note my phone is still at CNA Gateway ,sent to your warranty department for assesment. they wont even look at the phone . when i gave the phone in ,it was still on warranty i payed R2000.00 for the phone not the box . after purchasing the phone i started having problem with the phone , reported it to cna -mtn phone department ,also took it to mtn -gateway ,i was notified at mtn that these phone do have software problems . i could not receive or make calls always freezing up .and when charging its heating up , its now a month that i am without a phone,i do not want my phone repaired its still new , I want a replacement. or give my money back. This is not acceptable.<br> please call me on ***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
