JM
Jainab M
1 reviews | Active since Apr 2015
10 Jun 2015, 09:02
NOKIA LUMIA 630
HELLO MTN , KNOCK,KNOCK ARE YOU THERE...<br> TO DATE NO RESPONSE FROM MTN AND CNA ,MTN GATEWAY REGARDING MY PHONE<br> PLEASE RETURN MY MONEY R2000.00 , IF YOU CANNOT ASSIST ME OR GIVE ME A NEW PHONE CONTACT NUMBER : *** , LAST CORRESPONDENCE WAS FROM LUNGI , *** AFTER THAT NO RESPONSE
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 09:20Hello jainab.muhammad,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. There has been a huge back log because of the strike.
Kindly note that I am following up with the store about the whereabouts of your handset.
Please find communication that was sent to the Management.
From: [ MTNSP - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:40 PM
To: [ MTNSP - Mount Edgecombe ]
Cc: Lungi Kunene [ MTN - Mount Edgecombe ]
Subject: RE: REQ:***
Hi J
Please see below and respond
Regards
B
From: Lungi Kunene [ MTN - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:35 PM
To: [ MTNSP - Mount Edgecombe ]
Subject: REQ:***
Good afternoon Bridgette
I trust that this email finds you well.
Can you Please assist with this usd, the customer has logged a second complaint on Hello Peter regarding his handset that he still has not received from CNA Gateway.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. There has been a huge back log because of the strike.
Kindly note that I am following up with the store about the whereabouts of your handset.
Please find communication that was sent to the Management.
From: [ MTNSP - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:40 PM
To: [ MTNSP - Mount Edgecombe ]
Cc: Lungi Kunene [ MTN - Mount Edgecombe ]
Subject: RE: REQ:***
Hi J
Please see below and respond
Regards
B
From: Lungi Kunene [ MTN - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:35 PM
To: [ MTNSP - Mount Edgecombe ]
Subject: REQ:***
Good afternoon Bridgette
I trust that this email finds you well.
Can you Please assist with this usd, the customer has logged a second complaint on Hello Peter regarding his handset that he still has not received from CNA Gateway.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply17 Jun 2015, 09:20
Official
Hello jainab.muhammad,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. There has been a huge back log because of the strike.
Kindly note that I am following up with the store about the whereabouts of your handset.
Please find communication that was sent to the Management.
From: [ MTNSP - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:40 PM
To: [ MTNSP - Mount Edgecombe ]
Cc: Lungi Kunene [ MTN - Mount Edgecombe ]
Subject: RE: REQ:***
Hi J
Please see below and respond
Regards
B
From: Lungi Kunene [ MTN - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:35 PM
To: [ MTNSP - Mount Edgecombe ]
Subject: REQ:***
Good afternoon Bridgette
I trust that this email finds you well.
Can you Please assist with this usd, the customer has logged a second complaint on Hello Peter regarding his handset that he still has not received from CNA Gateway.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. There has been a huge back log because of the strike.
Kindly note that I am following up with the store about the whereabouts of your handset.
Please find communication that was sent to the Management.
From: [ MTNSP - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:40 PM
To: [ MTNSP - Mount Edgecombe ]
Cc: Lungi Kunene [ MTN - Mount Edgecombe ]
Subject: RE: REQ:***
Hi J
Please see below and respond
Regards
B
From: Lungi Kunene [ MTN - Mount Edgecombe ]
Sent: Monday, 15 June 2015 02:35 PM
To: [ MTNSP - Mount Edgecombe ]
Subject: REQ:***
Good afternoon Bridgette
I trust that this email finds you well.
Can you Please assist with this usd, the customer has logged a second complaint on Hello Peter regarding his handset that he still has not received from CNA Gateway.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***