LJ
Laetitia J
1 reviews | Active since Feb 2015
27 Feb 2015, 13:13
Nokia lumia 530
I upgraded my contract with MTN Heidelberg mall in January. I got a new Nokia Lumia 530. As soon as I started using it I realized Something was wrong with the phone. I took it back immediately and they told me they will take care of it. Now More than a month later I still don't have my phone back. I have been at the branch several times to ask for it and they come up with a bunch of excuses that is quite frankly starting to anger me. I am paying for a phone that I don't have and this is unacceptable!! They should really concentrate on their delivery of products SOONER.
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MTN South Africa's replyOfficial
13 Apr 2015, 15:20Hello LaetitiadeJager,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate as revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate as revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 Apr 2015, 15:20
Official
Hello LaetitiadeJager,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate as revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate as revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***