1 reviews | Active since Jun 2015
NOKIA LUMIA 1020
I have never had such bad experience with a nokia like this one i took contract with at MTN. I got this phone in November 2013 but before I even got to get used to it within 6 months it freezes, i took it to Van Der Walt Pretoria nad booked in receiving back within 2 weeks it did the same was advised by the manager at Van der Walt to take it to nokia Hatfield where they realized that it came with factory fault, new serial number was instaled, it did again within a month, the other serial number again, now i have 3 serial numbers. when i comnplained at mtn repair they told me to book it in so that they can look at my cpomplain and promised to exchange it because it always erases my emails and documents but that never happened. now i am called to say that i am due for upgrade how can i trust that i am gona get good service while i am sitting with a phone that freezes anytime and erase my information.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***