Nobody willing or able to assist! So disappointed!

I did an upgrade in August and the new package included 100 minutes, data and sms's. I check the *141# regularly, to ensure that I stay within the limits.<br> <br> I have about all the data and sms's still available, but my talk time shows nothing.<br> <br> MTN deducted more than R800 from my bank account (I budgeted for R300) and cannot tell me why there never shows any airtime / talk time on the *141# function. I have checked on the 1st and also on the 7th and 8th (as that is what time my cotract usually runs over). Nothing.<br> <br> I also requested that my bill be sent via e-mail and not postal mail and I have not received any. They keep on sending me an sms to receive the account on my phone. I do not want to do that. I want to receive it via e-mail.<br> <br> Are their systems just so useless or are they just not in the client services category anymore??<br> <br> I am sooooo tired of complaining and trying to get the service that I am paying for.<br> <br> The call centre just gives me jhb land line number on which you hold for AGES and which again just ramps up the bill even further.<br> <br> I would appreciate ANYONE knowledgeable willing to assist me in this matter.