Nobody knows whats happening

Dear MTN

I see this as me providing a fair opportunity to allow MTN to resolve this issue. I will be happy to compliment you on your service should the below be resolved timeously.

I am shocked by the lack of process knowledge of your call center consultants. I've received contradictory information ito handing my 7 month old iPhone for repairs. Please provide clarity.

Consultant advised that i need my entire contract when bringing my phone in for repairs. I have lost this documentation but was assured I could retrieve it from channel queries. I submitted a request on 25 August and have yet to receive response (reference number: ********** 9). However, I don't see why this documentation is needed considering I still have over a year left on my contract - don't you have electronic confirmation of this? Please confirm if ID (drivers license) is sufficient for me to bring into the MTN branch? Further, please confirm where I must hand in my phone for repairs?