Nobody knows what is going on at MTN. Dissappointed.

Very dissapointing. Had a home wifi router on month to month contract. Moved the start of August. Read through the contract to see if there is any terms and conditions I missed to change address or anything. Nothing. We plugged in the wifi at our new home and it did not work at all. Phoned mtn only to chat with the automated system. It is so difficult to speak with a human. Spoke with 4 different people and all of them had different reasons as to why the wifi was off and different solutions. I was out through to possible more than 5 people and explained the situation. Finally one lady told me the wifi package is not compatible where we ar staying now. We have to do this and this and this. Went to the nearest store to do exactly what she said. When I get there they say that it is not going to work like that. Phoned the lady so she can explain to the staff in die shop what she said to me. She claims she never said anything of what I was saying. Nobody knew why and how to sort it out. I paid the full installment for the month but did not use the wifi at all. They refuse to refund us for that month and the only thing I was left to do according to them, was cancel the contract. Then they tell me I should pay a contract cancellation fee.