Nobody I Spoke To Cares At MTN

Ordered two brand new sim cards from MTN and was promised delivery in 1-3 days. It came after 6 days on a Saturday.

When the sim arrived, both are RICA BARRED. I went to the WELKOM store and they said they cannot assist as it was done online. I called the call centre and received no help. I asked for a supervisor in the prepaid department, and none came, instead they sent the agent to tell me again that they cannot help, I received a number for the Rica team, only to be told that nobody works on weekends. I asked for a supervisor and again none came to the phone, instead I was promised a callback from a Constance. She promised to get it sorted and we will see. I just know that I wasted a whole Saturday, Money and Data trying to get this sorted and all for nothing.

Why should I as a customer suffer such bad service when I paid as expected a week ago, only to receive my package late and not functional. The fact that your Rica team does not work weekends, is not my problem. You and your courier should discuss why my package came 6 days late on a weekend and also why the hell are you sending clients non-working sim cards?

I have two MTN Home Internet sims and yet I pay hundreds for prepaid to keep my house connected. Everybody I speak to says they cannot help until Monday. I already regret moving to MTN.

7 days since payment and ZERO internet. I ended up buying the most airtime I have ever bought in a week thanks to MTN. YAH NEH,